Customer experience: China leads Singapore lags

Many organisations are struggling to keep up with increasingly high expectations Study finds solid correlation betwee…

Customer experience: CEOs need to take charge

Customer experience tied to brand identity, too important to be delegated Allocate 6-7% of revenue to customer intera…

A revolution in customer relationship needed

FSIs, telcos and utilities lagging in proactive customer relationship building due to legacy technology Software-driv…

E-commerce pros to ramp up focus on customer experience: Oracle

Finding integrated, omni-channel customer experiences increasingly valuable B2C organisations are more advanced at de…

Unifying customer engagement practices with IBM ExperienceOne

Integrated portfolio of cloud and on-premise offerings for customer engagement Helps organisations bring together mar…